Randstad is a decentralized business with 39 operating companies (OpCos) around the world. Each company operates within its local rules, legislations, work processes, and metrics.
The new business strategy is becoming a global, centralized talent company and replacing local tools and solutions with global ones. ABFS Dashboard is one of the elements in this journey.
Activity-Based Field Steering Dashboard (ABFS Dashboard) - is an essential part of company business. The dashboard provides real-time insights into overall business performance and identifies areas for improvement, offering a snapshot of key metrics to guide decision-making and strategic enhancements.
Create a dashboard that aligns with the business's global strategy and provides maximum value to users across all 39 Randstad operating companies.
As a UX Designer, I spearheaded the visualization of the dashboard, aligning it with the specific requirements articulated by stakeholders. Subsequent refinements were driven by careful analysis of user feedback. I worked as part of the SCRUM team.
Stakeholder Meetings and Workshops
In the project's initial phase, we conducted in-depth sessions with key stakeholders to align with organizational strategic goals. We compiled a semi-confirmed list of pivotal business questions guiding metric and data source selection and identified personas. This thorough process established a dynamic foundation, subject to ongoing validation and refinement.
At this step, we decided to prioritize the persona that best represents the largest user group, Consultant 360. This decision was based on an assessment of resources, time frame, and potential value, which we deemed the most strategic approach.